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Privacy Policy for MovingBox.io
Last Updated: [Insert Date]
Governing Jurisdiction: Commonwealth of Kentucky, USA

1. Introduction

MovingBox.io ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (www.movingbox.io), mobile application, or services (the "Services"). By accessing or using our Services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect information you voluntarily provide, including:

  • Contact Details: Name, email, phone number, and shipping/billing address.

  • Payment Information: Credit/debit card details (processed securely via PCI-compliant gateways).

  • Account Data: Username, password, and rental/purchase history.

2.2 Usage Data

We automatically collect:

  • Device Information: IP address, browser type, operating system, and device identifiers.

  • Website Analytics: Pages visited, time spent, and interactions (via cookies and similar technologies).

  • Location Data: Approximate location derived from IP addresses for delivery purposes.

2.3 Third-Party Sources

We may receive data from partners (e.g., payment processors, delivery services) to fulfill orders.

3. How We Use Your Information

  • Service Fulfillment: Process orders, schedule deliveries, and manage returns.

  • Customer Support: Respond to inquiries, resolve disputes, and send service updates.

  • Marketing: Send promotional offers (opt-out available via email or account settings).

  • Legal Compliance: Meet obligations under Kentucky law (e.g., tax reporting under KRS § 141.040).

  • Improvements: Analyze usage trends to enhance our Services.

4. Sharing Your Information

We do not sell your data. We may share it with:

  • Service Providers: Payment processors (e.g., Stripe), delivery partners, and IT vendors.

  • Legal Authorities: To comply with court orders, subpoenas, or Kentucky law enforcement requests (KRS § 61.878).

  • Business Transfers: In mergers, acquisitions, or asset sales, per KRS § 271B.12-210.

5. Data Security

  • Encryption: SSL/TLS encryption for data transmission.

  • Access Controls: Restricted access to personal data on a need-to-know basis.

  • Compliance: Adherence to the Kentucky Personal Information Protection Act (KRS § 365.732) and FTC Safeguards Rule.

6. Your Rights

  • Access/Correction: Request a copy of your data or update inaccuracies via your account.

  • Deletion: Request deletion of non-essential data (excludes legal/accounting records).

  • Opt-Out: Unsubscribe from marketing emails via the "Unsubscribe" link.

  • GDPR/CCPA Rights: EU and California residents may have additional rights (contact us for details).

7. Cookies and Tracking

  • Types: Session cookies (functional), analytics cookies (Google Analytics), and advertising cookies (opt-in).

  • Management: Adjust settings via your browser or our cookie consent tool.

8. Children’s Privacy

Our Services are not intended for users under 13. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this policy. Continued use after changes constitutes acceptance. Major updates will be emailed to users.

10. Contact Us

For privacy-related questions, requests, or complaints:
Email: privacy@movingbox.io
Phone: [Insert Kentucky Phone Number]
Mailing Address:
MovingBox.io
Attn: Privacy Officer
[Insert Kentucky Physical Address]

This Privacy Policy complies with Kentucky law and applicable U.S. federal regulations. For EU users, we adhere to GDPR principles.

Kentucky-Specific Disclosures

  • Data Breach Notification: In compliance with KRS § 365.732, we will notify affected users of breaches within 72 hours.

  • Consumer Complaints: File complaints with the Kentucky Attorney General’s Office of Consumer Protection.